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Returns Policy
Willis and Grabham online do not offer a free returns service unless the items are faulty or incorrectly sent. In these cases Willis and Grabham online will refund the postage costs on receipt of your parcel. If you are not happy with your purchase for any reason, you may return it to us within 7 days of receipt for an immediate exchange or refund. All items must be in its original condition and packaging and accompanied with the receipt or invoice. A postage charge of £3.99 will be made on all items sent out for exchange irrespective of price. Please use the following steps to return your parcel: Telephone us on 01823 401192 and let us know the items you wish to return with a reason why and we will issue you with a returns number Pack your parcel securely including your returns number we have given you.
Willis and Grabham Online Take the parcel to the post office. We advise that you use the "Standard Parcel delivery service" with the extra compensation option if the goods exceed the value of £30.00 (this option will ensure you will be compensated in full should your parcel go missing). Please ensure your parcel is covered for the value of its contents. |
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Willis and Grabham online offers a 'No Quibble Guarantee' on all purchases. This means anything purchased can be returned as long as it has not been worn or used.
Send all returns to: